Hospitality

Customer service is an important aspect in keeping guests happy, whether it be to eat, sleep or play. In a fast-paced business where the impetus is predominantly on ways to improve customer satisfaction, the risks involved are often tossed aside. Yet those risks can be challenging to recover from, should any unfortunate circumstances occur.

Hotels and resorts allow guests to relax and spend quality time with their friends and family. During the pandemic, the ability to provide such services may have been restricted but as the pandemic eased, occupancy saw an uptick, and the challenges that come with it will need to be addressed accordingly. Other unique risks include growing property values, unprotected fire exposures, viral contamination, food and alcohol sales, any aspects of your specialized amenities, guest transportation and workers’ compensation. Whether your hotel is boutique or is an established chain, has a golf course, a swimming pool, a sauna, gyms, playgrounds or restaurants and bars, in Bangkok or at the seaside, there is risk involved that can be protected by insurance.

Providing food and drinks often brings joy to the faces of customers. However, such happiness can quickly erode, especially with serving alcohol. ​​Should any fight break out, bystanders may catch unexpected blows and errant spills causing slips and falls. Furthermore, equipment failures may also cause business stoppage, losing income in the process. 

A dining experience should also represent a good time. However, what happens when your customer encounters food poisoning? Despite your best efforts, these things can happen and can put your reputation and livelihood on the line. Hence, it is important to be vigilant and mitigate as many risks as possible. 

In Thailand and especially in Bangkok, a number of restaurants have valet service due to limited parking space. Although this is an attractive pull to bring customers in, it is also crucial to evaluate the risks that come with it. Are you liable if the valet driver scratches the customer’s car? How often does this occur? How can you protect yourself if it happens? With insurance, you can protect yourself from such unexpected accidents.

Our knowledge in the hospitality sector is immense. Through several decades of helping various restaurants and hotels, both big and small, protect their risks, you can be sure that you can put your trust in our hands.

Through our vast experience, CHAZ Insurance Brokers Ltd. recognizes and understand that each and every business, organization and industry are unique in their own ways and can have completely different risks. Henceforth, the content provided are solely examples of the risks that may or many not be relevant to your business. To learn more, contact us on the form below.